Customer Loyalty & Reputation

Customer Loyalty & Reputation

In a world with so many connections, a business’s customer loyalty and brand reputation can go hand in hand. Marketing a business can help in grabbing the attention of new customers, but keeping them loyal is built through a strong reputation. For any business, local...
How Customer Feedback Shapes Brand Trust

How Customer Feedback Shapes Brand Trust

In the contemporary digital economy, brand trust is a form of currency and online reviews are its building blocks. Booking a hotel, purchasing a gadget, or selecting a doctor, people check reviews. Research indicates that over 90% of consumers engage with online...
Customer Feedback Influence on Small Businesses

Customer Feedback Influence on Small Businesses

With the rise of the digital gadgetry, customer reviews have become ubiquitous and vital constituents in the evaluation of any business. They no longer constitute opinions or comments; they rather represent important feedback on the interaction of consumers on the...
How to Turn Negative Reviews Into Positive Opportunities

How to Turn Negative Reviews Into Positive Opportunities

Every product or service has a chance of receiving negative reviews regardless of how great it is. Negative reviews can hurt sentiments, but many business owners regard them as an assault on their image. Negative feedback is the most powerful growth tool, but only if...